Airline passengers hit by computer crash - Telegraph - 0 views
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Amadeus is one of four main global distribution systems use by the aviation and travel industries.
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Airlines who used alternative systems experienced no disruption and were able to operate normally.
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The Amadeus computer system crashed on Monday, Jan 30, 2012 leaving thousands of airline passengers without the opportunity to check-in online, reserve their seats, or buy airplane tickets. For more than 3 hours, customers were very upset and unsatisfied for the delay that this situation caused by having the airline crew members manually put their information instead of usually scanning the ticket or passport.
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Luckily this didn't happen during a busy time as the article stated. I can only imagine the bedlam had this happened during say the holiday season such as Christmas or a day following a major event like the Olympics or something similar. What I'd be interested t see is if all staff can react to and handle this as well as the staff of the airlines involved. I guess its a good example of having a back up plan in the instance of network issues such as this. Can't say our staff at work would be able to function as well in the instance of similar downtime.